Feedback

When you visit Concept Fertility and Day Hospital, we want to make sure that you feel comfortable, supported and considered. Patient feedback is a vital tool in ensuring that we are providing you with exceptional, safe, and quality care. It also helps us with identifying areas of improvement to make your experience the best it can be.

Here are some ways to provide your feedback:

• Email the quality manager directly at feedback@conceptfertility.com.au
• Use one of our suggestion forms located near reception.
• Fill out an electronic survey located in the downstairs clinic and in the Day Hospital.
• Speak to any of the team members involved in your care and they will complete a form on your behalf.
  

All feedback that we receive is treated with the utmost confidentiality. We regularly review all feedback and are committed to ensuring that you are provided with the best possible care.

Partnering with our patients

Concept Fertility Centre and Day Hospital recognises that patient participation is integral to improving the delivery of our services. We therefore provide the opportunity for our patients, both past and present, to engage with our management team by becoming a Consumer Representative. This role allows you, the patient, to contribute to the improvement of Concept by adding your unique and valued perspective.

If you think you might be interested in becoming a Consumer Representative for Concept Fertility Centre and Day Hospital please email us at feedback@conceptfertility.com.au to request an Information Booklet, we would love to hear from you.

Your healthcare rights

We are committed to ensuring that both patients and carers are aware of their healthcare rights and understand the information that is provided to them.

When it comes to quality delivery of care, Concept Fertility Centre values our patient-centred approach which involves:

• Treating patients and carers with dignity and respect.
• Communicating and sharing information with patients.
• Encouraging and supporting participation in clinical decision making.
• Fostering collaboration with patients and carers in the planning, design, delivery and evaluation of our healthcare.
• Building a service culture through staff training, support and regularly providing staff with patient feedback.
• Supporting a process of recognising staff excellence with a focus on staff satisfaction and engaging staff in the improvement processes.